How Can I Take Out QuickBooks Error 12031?- EXPLAINED!

Network timeouts are a regular occurrence in workplace environments, given the multitude of complex components at play simultaneously. However, encountering QuickBooks error 12031 amidst these common network issues could signal a more substantial software-related issue. This error falls within the 12000 series of issues that QuickBooks users may encounter due to various reasons. For an in-depth exploration of these issues and corresponding solutions, continue reading until the conclusion of this blog.

The QuickBooks error message 12031 may arise unexpectedly, disrupting your workflow without warning. Feel free to reach out to our external support team at +1 888-704-1357. Assistance is available anytime to ensure minimal disruption to your operations.

What is QuickBooks Update Error Code 12031

QuickBooks Desktop Update Error 12031 is a common issue encountered by users while attempting to update their QuickBooks software. This error can disrupt the update process and prevent users from accessing the latest features and improvements. The error code 12031 typically indicates a problem with the internet connection or network settings, causing QuickBooks to fail in connecting to the update servers. This could be due to various factors such as network timeouts, firewall restrictions, or internet connectivity issues.

When users encounter QuickBooks Desktop Update Error 12031, they may receive error messages indicating the issue. Resolving this error often involves troubleshooting network-related issues, ensuring a stable internet connection, and adjusting firewall settings to allow QuickBooks access to the update servers. Understanding the nature of QuickBooks Desktop Update Error 12031 is essential for effectively resolving the issue and ensuring seamless software updates. By addressing underlying network issues and following appropriate troubleshooting steps, users can overcome this error and keep their QuickBooks software up-to-date.

Why am I Getting Error Code 12031 While Updating My Payroll?

The best way to resolve a problem is to look for the core aspects that are causing it on your system in the first place. Carrying on that thought, below are given the reasons behind the error 12031 while updating QuickBooks Payroll.

  1. The internet connectivity issues are one of the most common reasons for the error.
  2. A network timeout can also hinder the server access of QuickBooks, thus, causing the error.
  3. There could be a firewall from your anti-virus software that’s preventing the QuickBooks to connect to the web.
  4. Some invalid SSL settings in the browser can also be the reason behind the issue.
  5. There could be some issues with your default browser.

Read More :- QuickBooks Error Code 6150 Windows 11

Symptoms for QuickBooks Update Error 12031

Symptoms of QuickBooks Desktop Update Error 12031 can manifest in various ways, indicating underlying connectivity issues or software conflicts:

  1. Persistent Error Messages: Users may encounter recurring error messages specifically mentioning Error 12031 when initiating update processes within QuickBooks Desktop. These messages often highlight connectivity problems or server communication issues.
  2. Delayed Update Processes: QuickBooks Desktop may exhibit prolonged or delayed update procedures, taking significantly longer than usual to download or install updates. Users may notice extended waiting times during the update process.
  3. Intermittent Connectivity Errors: Users may experience intermittent connectivity errors while attempting to connect to QuickBooks update servers. These errors could occur sporadically, disrupting the update process unpredictably.
  4. Incomplete Update Installations: QuickBooks Desktop updates may fail to install completely, leaving the software partially updated or in an inconsistent state. Users may observe incomplete update installations despite repeated attempts to update the software.
  5. Software Freezing or Crashing: QuickBooks Desktop may become unresponsive or freeze during update procedures, potentially leading to software crashes or unexpected shutdowns. Users may need to force quit the application or restart their systems to resolve these issues.

By recognizing these symptoms, users can diagnose QuickBooks Desktop Update Error 12031 effectively and take appropriate steps to address the underlying causes, ensuring successful software updates and optimal performance.

Solutions for the QuickBooks Desktop Update Error 12031

For the QuickBooks Payroll error 12031, there are numerous effective strategies available to expedite the recovery process for your computer system. Below, we outline a comprehensive set of steps designed to assist you in swiftly resolving the issue and restoring seamless functionality to your QuickBooks Payroll system.

Solution 1: Utilize QuickBooks File Doctor to Diagnose and Repair Issues

QuickBooks File Doctor is a specialized tool provided by Intuit to diagnose and resolve various errors within QuickBooks, including Error 12031. Follow these steps to utilize QuickBooks File Doctor:

  1. Download and install QuickBooks File Doctor from the official Intuit website.
  2. Once installed, launch QuickBooks File Doctor from your computer.
  3. Select the option to diagnose file issues and click “Next” to proceed.
  4. Log in to your QuickBooks company file using your administrator credentials.
  5. Choose between “Network Connectivity Only” or “Both file damage and network connectivity” options based on your requirements.
  6. Enter your QuickBooks Admin password when prompted.
  7. QuickBooks File Doctor will begin diagnosing and repairing any issues found within your QuickBooks company file and network connectivity.
  8. Once the diagnosis and repair process is complete, close QuickBooks File Doctor and restart QuickBooks.
  9. Attempt to update QuickBooks Desktop again to see if Error 12031 persists. By leveraging QuickBooks File Doctor, you can effectively diagnose and resolve issues within your QuickBooks company file and network connectivity, ensuring smooth operations and minimizing disruptions.

Read more :- fix QuickBooks Error Code 6000 77

Solution 2: Reset Internet Explorer Settings

Sometimes, QuickBooks error 12031 can be caused by corrupted or misconfigured Internet Explorer settings. Resetting these settings can help resolve the issue. Here’s how to do it:

  1. Open Internet Explorer on your computer.
  2. Go to the “Tools” menu (the gear icon) and select “Internet options.”
  3. In the Internet Options window, navigate to the “Advanced” tab.
  4. Click on the “Reset” button located at the bottom of the window.
  5. A new window will appear asking if you want to reset Internet Explorer settings. Check the box next to “Delete personal settings” if you want to reset all settings, including browsing history, search providers, and homepage.
  6. Click on the “Reset” button to confirm and initiate the reset process.
  7. Once the reset is complete, close Internet Explorer and restart your computer.
  8. After rebooting your computer, open QuickBooks and attempt to update the software again to see if error 12031 persists.

Resetting Internet Explorer settings can often resolve connectivity issues that lead to QuickBooks error 12031, allowing you to update the software without further interruptions.

Solution 3: Clear Temporary Internet Files and Cache

Excessive accumulation of temporary internet files and cache can sometimes lead to QuickBooks error 12031. Clearing these files can help resolve the issue. Follow these steps:

  1. Close QuickBooks and any open web browsers.
  2. Press the Windows key + R on your keyboard to open the Run dialog box.
  3. Type “inetcpl.cpl” into the Run dialog box and press Enter. This will open the Internet Properties window.
  4. In the Internet Properties window, navigate to the General tab.
  5. Under the Browsing history section, click on the “Delete” button.
  6. Check the boxes next to “Temporary Internet Files” and “Cookies and website data.”
  7. Optionally, you can also check other boxes such as “History” and “Download History” if you wish to clear additional data.
  8. Click on the “Delete” button to clear the selected data.
  9. Once the process is complete, close the Internet Properties window and restart your computer.
  10. After rebooting your computer, open QuickBooks and attempt to update the software again to see if error 12031 persists.

Clearing temporary internet files and cache can help eliminate any corrupted or outdated data that may be causing connectivity issues, allowing QuickBooks to update successfully without encountering error 12031.

Solution 4: Reset Winsock Catalog

Resetting the Winsock Catalog can resolve underlying network connectivity issues that may be causing QuickBooks error 12031. Follow these steps to reset the Winsock Catalog:

  1. Press the Windows key + R on your keyboard to open the Run dialog box.
  2. Type “cmd” into the Run dialog box and press Ctrl + Shift + Enter to open Command Prompt as an administrator. Alternatively, you can right-click on Command Prompt in the search results and select “Run as administrator.”
  3. In the Command Prompt window, type the following command and press Enter:
    netsh winsock reset
  4. Wait for the command to execute and for the Winsock Catalog to be reset. This may take a few moments.
  5. Once the process is complete, close Command Prompt and restart your computer.
  6. After rebooting your computer, open QuickBooks and attempt to update the software again to see if error 12031 persists.

Resetting the Winsock Catalog can help resolve network-related issues that may be preventing QuickBooks from connecting to the update servers, allowing you to update the software without encountering error 12031.

Read more :- Resolve QuickBooks Error PS077 Payroll Update Issue

  1. Exit from QuickBooks and open your Internet Explorer.
  2. Press the Alt key and select Internet Options.
  3. Under the Security tab, click on the Globe icon and check whether the security level is Medium-high or not.
  4. Under the Connections tab, either choose Never Dial a Connection (if you don’t use the dial-up node) or choose the correct ISP (if you use the DUN) and click on OK.
  5. Click on LAN Settings and check that the automatically detect settings are selected.
  6. Also, check whether the Use a Proxy Server box is not checked. If it is checked, uncheck it only if the port is 80 under the address and port, otherwise don’t.
  7. Click on OK and go to the Advanced tab.
  8. Click on Restore Advanced Settings and look for Use TLS 1.2 under the Settings.
  9. Verify that the Use TLS 1.2 is selected and click on OK.
  10. Exit from the Internet Explorer and restart your computer system.
  1. Download the TLS 1.2 utility from the web and run it on your system.
  2. Open your Internet Explorer and on the upper right corner, select the gear-shaped icon or just press the Alt key to open Tools.
  3. Click on Internet Options and select the Programs tab.
  4. Select the Make Default option under the Default Web Browser and click on OK.

Read more :- QuickBooks Error PS107 in Payroll Update

  1. Open QuickBooks and on the menu, select Internet Connection Setup.
  2. Choose Internet Properties and select Advanced Tab.
  3. Make sure that the advanced settings match and select Apply.
  4. Click on OK to close the window and try downloading the Payroll Updates again.


In conclusion, it’s important to note that the effectiveness of the solutions provided for resolving QuickBooks Desktop Payroll Update Error Code 12031 may vary depending on individual circumstances. The underlying reasons for the error can differ significantly among users, necessitating tailored approaches to address them effectively.

For comprehensive assistance and to ensure the permanent resolution of this issue, don’t hesitate to reach out to our QuickBooks Data Migration Services team at +1-888-704-1357. Our dedicated professionals are available around the clock to provide personalized support and guide you through resolving the error for good.

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